Employee Ratings of Senior Management Dip

While employee ratings of senior management shot upward earlier in the decade, those numbers dipped slightly in 2006, a survey by Watson Wyatt Worldwide, a global consulting firm, has found.

Watson Wyatt's WorkUSA® 2006/2007 survey of 12,205 full-time U.S. workers across all job levels and major industries showed that senior management's ratings from employees have dropped slightly since 2004. In contrast, many of those ratings had risen considerably from 2002 to 2004. Only about half (49 percent) of employees said they have trust and confidence in the job senior managers are doing, down from 51 percent in 2004. Fifty-three percent said that senior management makes the changes necessary for the company to stay competitive, down from 57 percent in 2004. And 66 percent of employees said they have confidence in the company's long-term success, down from 69 percent.

Employees' Favorable Ratings of Senior Managers Decline Slightly

Questions:

Employees have trust and confidence in the job of senior management?
51% (2004); 49% (2006)

Senior management makes changes to stay competitive?
57% (2004); 53% (2006)

Senior management takes steps to control costs?
59% (2004); 55% (2006)

Senior management behaves consistently with the company's core values?
57% (2004); 55% (2006)

SOURCE: Watson Wyatt WorkUSA 2006/2007

The survey also found considerable disparities among companies in the frequency of senior management's communication with employees. Forty-three percent of employees reported that their firm's senior management takes an active, visible role in communicating to employees, down from 45 percent in 2004.

Watson Wyatt's survey found that highly engaged employees were much more likely to report receiving communication from senior managers at least once a month. More than half (56 percent) of highly engaged employees receive communication from senior management at least monthly. In contrast, 42 percent of low engaged employees say they receive annual communication or no communication at all.

Copies of the Watson Wyatt WorkUSA 2006/2007 Survey are available here.

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